TemplateMela Support Desk!

Thank you for purchase our products. Please SUBMIT A TICKET with information we required.

As you know TemplateMela managing hundreds of items on different places including many partner marketplace. So based on that we've differentiate support ways. Please select the marketplace where you purchase theme from the following list

Select Marketplace to Submit Ticket:
We need purchase details while submitting ticket. We explained how to get Purchase Details on different marketplace.

- If purchase from Themeforest.net

You get purchase details from themeforest.net website, We need PurchaseCode and Item ID to verify purchase. CLICK HERE to see How to get Purchase Code from Themeforest.

Submit Ticket Here

- If purchase from MOJOMarketplace

If you purchase from MOJOMarketplace or MOJO-Themes sites, you can get Purchase Code from your MOJO account. We need Purchase Code and Theme URL.

Submit Ticket Here

- I purchase from TemplateMela.com

If you purchase our themes from www.templatemela.com then you received confirmation email from our sales team. That email includes ORDER ID which is something like #TMxxxxxx , and Template ID(SKU) looks like, MAG0100001 . You can also login to our website to check your Order ID.

Submit Ticket Here

Other Marketplace
- I purchase from Other Marketplace

If you purchase our theme from other marketplace which is not in above list (i.e shopify, tumblr, magentoGo) then you have to select this department, we need Order Number/Invoice Number and Item URL. If possible also attach Invoice you received from other marketplace.

Submit Ticket Here

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